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Cloud PBX - Auto Attendant - Transfer to External number
Hey There! In the process of deploying a proof of concept for auto-attendant at my org. Wanted to know if there is a way to have a menu option transfer a call to an external number. My use case... ...
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Austin Ayers It is not supported yet by Microsoft.
Workaround:
1. Create a service account with teams-only and then transfer calls to PSTN number from teams client settings for this account.
2. From AA configuration, forward call to the service account.
Regards,
Fady