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Austin Ayers's avatar
Austin Ayers
Brass Contributor
Apr 19, 2017
Solved

Cloud PBX - Auto Attendant - Transfer to External number

Hey There! In the process of deploying a proof of concept for auto-attendant at my org.  Wanted to know if there is a way to have a menu option transfer a call to an external number. My use case... ...
Cloud PBX
Deployment & Operations
PSTN Calling
  • KennethML's avatar
    KennethML
    Apr 20, 2017

    Hi Austin.

     

    That might depend on your location and your configuration.

     

    In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.

     

    Hope that helps.

     

    /Kenneth ML

KennethML's avatar
KennethML
MCT
May 29, 2019

Austin Ayers You cannot route call queue calls to a Common Area Phone. The object cannot be a member of a distribution/Office 365 group.

 

You need a licensed user account with Phone System license, which can be added to E1/E3 licenses or included with E5.

 

Regards,

Kenneth ML

Joe Miller's avatar
Joe Miller
Copper Contributor
May 29, 2019

KennethML Yeah, exactly correct. For "Common Area Phone".

 

If you wanted to have an option as a 'user' that sent calls to another external number. Then thats diff.

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