Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Echoing Joe Miller
Seems sad to have to eat up an E3 license just to forward to an external number. If there are consumption concerns, create a new license called "external number forwarding" that you can sell based on the region similar to the domestic calling plan.
They now have resource accounts, and they can be setup to just forward to external. Also, you (I believe) can create a "contact" in the admin panel of the tenant, and there you can specify the "external number" of the contact, which can be used to forward calls to.
Take care