Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
I have not done end to end testing... However it may appear that a CAP (Common Area Phone) license could be used in place of a fully licensed user... so the appropriate licensure would be. CAP @6$ and Domestic dialing @ 12$. I am basing this off the fact that i was able to set call forwarding on a Hoteling CAP in the office. I do not know fully if that would work once i disconnect the physical phone itself but it would appear so as the change on the device seems to commit the change once in place, havnt tested if it can be added to a call queue though. (running cloud pbx using teams only currently). To note of course that All calls even once forwareded externally are still connected through your pbx so they are still billable...
For this reason we split our system, our AA now offers sales, operator, and dial by name. But then Says if you need customer service hang up and dial a new 1800 number. Painful in the short term, but probably better all around.
Austin Ayers You cannot route call queue calls to a Common Area Phone. The object cannot be a member of a distribution/Office 365 group.
You need a licensed user account with Phone System license, which can be added to E1/E3 licenses or included with E5.
Regards,
Kenneth ML
KennethML Yeah, exactly correct. For "Common Area Phone".
If you wanted to have an option as a 'user' that sent calls to another external number. Then thats diff.
