Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Thank you KML,
To calrify we are entirely SfB online; with cloud-pbx, using MS voice services.
If your method is doable in this scenario, we need a fully licensed user seat; the profile of that user needs to be configured to forward all calls to this destination; does that reflect what you mentioned?
I would think that qualifies as a "work-around". Are there any more favorable methods?
Hi Austin.
That is correct.
It is a workaround so far, I cannot see any more favorable method yet, but as this service is brand new, you might want to put a request to product group, maybe this will change in the future to allow for direct transfer to an external telephone number.
/Kenneth ML
- agreed, thanks.