Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
This worked great for me. Thanks. We had the same problem, no onsite PBX (Skype only) and needed to forward the call queue to a land line (in a physical building). If I added any skype account to the call queue, and forwarded that number - it just rang the skype phone and did not "follow" the forwarding instruction.
After reading your response, I used an old user account who was no longer with the company. Forwarded their skype phone to the land line number. Set the call queue to forward to their Skype account after 0 minutes and it works great.Thanks again.
Hi Kenneth,
Unfortunately your solution only allows for one mobile to be called. I have AA which calls a callqueue, which then has distribution list with one agent within it. This agent has forwarding option to a mobile which does not work. It works if you call the skype account directly but not within a call queue.
What I want to acheive is out of hours calling system which calls engineer 1 on his mobile and if they do not pick up then it goes to engineer 2 mobile. If engineer 1 and 2 do not pick up then we can push this to skype voicemail.
Regards
Kwok
Hi Kenneth,
I was under the impression that CQ/AA does not work with CCE as the solution needed to be purely online. Do you have any MS PSTN numbers here or is it a pure cloud PBX CCE setup?
Possibly the CCE setup works with CQ/AA but maybe there are odd scenarios that fail and hence it's not a supported setup, could that be the case here?
Thanks
Jed
Hi Jed.
You must have a service number for each OAA and CQ, these numbers cannot be a CCE based number, but only MS PSTN number.
Agents can be cloudbased with hybrid PSTN with CCE. It is not a supported scenario, but I have not found any scenario that doesn't work.
/Kenneth ML
Dear Kenneth
I have a query on similar lines.
Situation:
I have no Microsoft deployment in organisation yet and migration to Exchange Online is in progress.
Requirement:
Users have On-Premise PBX (analog) with an SBC and Gateway, Organisation requires to configure AA that routes call to these PBX users.
Query:
1. Is it necessary to install on-premise CCE?
2. can i have a direct SIP trunk configured between on-premise SBC and Skype for Business online?
Does anyone know how to architect this in a fully SfB online scenario? In that scenario, you need to assign to a CQ--so how do you get that CQ to fwd to an ouside #?
Thank you KML,
To calrify we are entirely SfB online; with cloud-pbx, using MS voice services.
If your method is doable in this scenario, we need a fully licensed user seat; the profile of that user needs to be configured to forward all calls to this destination; does that reflect what you mentioned?
I would think that qualifies as a "work-around". Are there any more favorable methods?
Hi Austin.
That is correct.
It is a workaround so far, I cannot see any more favorable method yet, but as this service is brand new, you might want to put a request to product group, maybe this will change in the future to allow for direct transfer to an external telephone number.
/Kenneth ML
- agreed, thanks.
