Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Hi Kenneth,
Unfortunately your solution only allows for one mobile to be called. I have AA which calls a callqueue, which then has distribution list with one agent within it. This agent has forwarding option to a mobile which does not work. It works if you call the skype account directly but not within a call queue.
What I want to acheive is out of hours calling system which calls engineer 1 on his mobile and if they do not pick up then it goes to engineer 2 mobile. If engineer 1 and 2 do not pick up then we can push this to skype voicemail.
Regards
Kwok