Forum Discussion

Austin Ayers's avatar
Austin Ayers
Brass Contributor
Apr 19, 2017
Solved

Cloud PBX - Auto Attendant - Transfer to External number

Hey There! In the process of deploying a proof of concept for auto-attendant at my org.  Wanted to know if there is a way to have a menu option transfer a call to an external number. My use case... ...
Cloud PBX
Deployment & Operations
PSTN Calling
  • KennethML's avatar
    KennethML
    Apr 20, 2017

    Hi Austin.

     

    That might depend on your location and your configuration.

     

    In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.

     

    Hope that helps.

     

    /Kenneth ML

Jeff Whealen's avatar
Jeff Whealen
Copper Contributor
Sep 18, 2017

I am looking for a similar configuration. 

 

Serivce Number

Option 1: Goes to a Skype Cloud PBX user

Option 2: Cellphone of a person at the company not licensed for O365

Option 3: Cellphone of a person at the company not licensed for O365

Option 4: Emergency Contact center. Public PSTN number

 

Is this on the roadmap? 

KennethML's avatar
KennethML
MCT
Sep 19, 2017

Hi Jeff.

 

Not that I know of, but let's loop in nomorephones he might be able to give a hint to this.

 

/Kenneth ML