Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
I am looking for a similar configuration.
Serivce Number
Option 1: Goes to a Skype Cloud PBX user
Option 2: Cellphone of a person at the company not licensed for O365
Option 3: Cellphone of a person at the company not licensed for O365
Option 4: Emergency Contact center. Public PSTN number
Is this on the roadmap?
Hi Jeff.
Not that I know of, but let's loop in nomorephones he might be able to give a hint to this.
/Kenneth ML
Would love to know if the AA would allow for an option to route to external number! This is a deal breaker for Small business like us, who want to use a SaaS call center and need an option for "customer service" in our primary IVR/AA
- We have forwarding to an external number. I’m on vacation today but email me jdb@jdb.net and I’ll send you the configuration that works.
