Forum Discussion
Cloud PBX - Auto Attendant - Transfer to External number
Hi Austin.
That might depend on your location and your configuration.
In my environment (CCE with SIP trunk) this is possible. A user has a forwarding to an external destination (mobile phone). In the call queue set the maximum queue length to 0 and forward call to "Person in your company". Then the call in the call queue is forwarded to the external number, this also works with an org autoattendant.
Hope that helps.
/Kenneth ML
Hi Kenneth,
I was under the impression that CQ/AA does not work with CCE as the solution needed to be purely online. Do you have any MS PSTN numbers here or is it a pure cloud PBX CCE setup?
Possibly the CCE setup works with CQ/AA but maybe there are odd scenarios that fail and hence it's not a supported setup, could that be the case here?
Thanks
Jed
Hi Jed.
You must have a service number for each OAA and CQ, these numbers cannot be a CCE based number, but only MS PSTN number.
Agents can be cloudbased with hybrid PSTN with CCE. It is not a supported scenario, but I have not found any scenario that doesn't work.
/Kenneth ML
Dear Kenneth
I have a query on similar lines.
Situation:
I have no Microsoft deployment in organisation yet and migration to Exchange Online is in progress.
Requirement:
Users have On-Premise PBX (analog) with an SBC and Gateway, Organisation requires to configure AA that routes call to these PBX users.
Query:
1. Is it necessary to install on-premise CCE?
2. can i have a direct SIP trunk configured between on-premise SBC and Skype for Business online?
- That makes sense, thanks Kenneth
MS have also told me it's still not supported yet, but I guess that could mean service numbers via CCE aren't supported.