Forum Discussion
Change PrimaryUri on Call Queues in Skype for Business Online
Hello all, We have set up a couple of Call Queues on Skype for Business online for one of my customers. It works ok, however there is an annoyance: Incoming calls show the toast with a long name: ...
Could you elaborate on how you did this? I've tried adding both the Call Queue contact to the S4BO contact list and creating a contactt in Outlok and have had no luck.
I solved this really with creating a Outlook contact for every Call queue. I added the SIP address as E-Mail address to the contact and gave it the Name I wanted to have. It take some hours until you can see the resolution.
Hope this will help you.
Regards
Thorsten
Hope this will help you.
Regards
Thorsten
- I just reailized the issue you where experiencing was on the skype for business client. I'm having this problem on the Polycom VVX.
Edmundo Pena Did you find a resolution for the Polycom VVX?
Leah_Hughes Unfortunatley not, this is a polycom specific bug. They are aware of the issue and are working on a fix in an "upcoming update".
Under the Outlook contact, did you specify the full address as "sip:xxx@domain.com" or just "xxx@domain.com"? Where did you specify the name? Under "Full Name" or "Display as" or both? Also does your Outlook contact share the same exact name as the Call Queue?
Thank you for your help!
