Forum Discussion

Brass Contributor

May 16, 2017

Change PrimaryUri on Call Queues in Skype for Business Online

Hello all, We have set up a couple of Call Queues on Skype for Business online for one of my customers. It works ok, however there is an annoyance: Incoming calls show the toast with a long name: ...

Cloud PBX

Thorsten Stiebig

Brass Contributor

Jul 23, 2018

This is actual a bug. Microsoft is working on a solution. The Workarround is to add the SIP Address as Contact in your Buddylist. After that, the Diplay Name is presented. Or create a Outlook contact with that SIP-Address and give the contact the Name you want.

regards

Thorsten

Edmundo Pena

Brass Contributor

Nov 29, 2018

Could you elaborate on how you did this? I've tried adding both the Call Queue contact to the S4BO contact list and creating a contactt in Outlok and have had no luck.

Thorsten Stiebig
Brass Contributor
Nov 29, 2018
I solved this really with creating a Outlook contact for every Call queue. I added the SIP address as E-Mail address to the contact and gave it the Name I wanted to have. It take some hours until you can see the resolution.
Hope this will help you.
Regards
Thorsten
- Edmundo Pena
  Brass Contributor
  Nov 29, 2018
  I just reailized the issue you where experiencing was on the skype for business client. I'm having this problem on the Polycom VVX.
  - Leah_Hughes
    Copper Contributor
    Mar 29, 2019
    Edmundo Pena Did you find a resolution for the Polycom VVX?
- Edmundo Pena
  Brass Contributor
  Nov 29, 2018
  Under the Outlook contact, did you specify the full address as "sip:xxx@domain.com" or just "xxx@domain.com"? Where did you specify the name? Under "Full Name" or "Display as" or both? Also does your Outlook contact share the same exact name as the Call Queue?
  
  Thank you for your help!