Forum Discussion

Clayton Jay Martin's avatar
Clayton Jay Martin
Brass Contributor
Mar 31, 2017
Solved

Change Cloud PBX User Number to Service Number

Was anyone sucessful in converting a user number into a service number in Cloud PBX in North America? Support told me to port the number out and back in again as a service number.  When AA and Call q...
Cloud PBX
PSTN Calling
  • Clayton Jay Martin's avatar
    Clayton Jay Martin
    Apr 13, 2017
    Thank you for you assistance! MS support was able to convert this user number to a service number.
Michael Rogers's avatar
Michael Rogers
Copper Contributor
Jun 05, 2017

Mohammed,

 

I have found myself in a similar situation. We have ported all of our numbers over to Skype online only to discover that our main number is now a user number and not a service number, and that we cannot use it for our auto-attendant. I called support and they said that they couldn't do anything for us. Can you see if you can make the same switch for us? Our Ticket # is 30126-5877136.

 

Thanks!

Mohammed Anas Shaikh's avatar
Mohammed Anas Shaikh
Icon for Microsoft rankMicrosoft
Jun 06, 2017
Hi Micheal I have sent your Case details to the Needed Contacts in the Support Team, I am expecting them to reach out to you. If you do not hear back, please let me know here and ill follow up again.