Forum Discussion

Iron Contributor

Jul 27, 2017

Solved

CCE 2.0 Mediation Service Stops frequently

The mediation service on my CCE Med Server stops quite frequently. I've also noticed the mediation service is set to manual. What would cause the med service to A) Be set to manual and not automatic?...

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shawn harry
Aug 03, 2017
Thanks for looking into this Nikolay. Carolyn advised the behavior im seeing is by design and is due to the new health check monitoring in 2.0.0 although my deployment is also exhibiting the 'reporting' bug with PS 7.0. As there was an issue with my Edge the CCE Management Service also stops the Mediation Service in an attempt to recover service. The case can be closed now.

shawn harry

Iron Contributor

Jul 27, 2017

Nothing wrong with the VMs compute. In fact you cant install CCE without meeting the compute prerequisites anyway. The install-ccinstance will only complete once the compute prerequisites are satisfied. Its only the one service on the med thats affected. All other services are fine. Incidentally im using the 50 concurrent call CCE 'minimum' for testing purposes.

thet naing

Iron Contributor

Jul 30, 2017

I set it to "Automatic (Delayed Start), once the Med server is rebooted all the SFB* services are restarted themselves automatically. And in our environment, Med doesn't stop itself frequently like what you faced in your environment. I would suggest you check Event Viewer to observe root cause(s).

Regarding with your question B, it's true that I manually stopped all running SFB* services on Med server on purpose but "self-monitoring and troubleshooting mechanism" are not kicking in contrary to what's stated in CCE 2.0.

shawn harry
Iron Contributor
Jul 30, 2017
I did the same. But as i said in my opening post mine always reverts back to manual and then the service drains and then stops. The event viewer shows nothing untoward other than the service draining and stopping and then starting after i restart it manually.
- thet naing
  Iron Contributor
  Jul 31, 2017
  I see, the only thing I can think of now what is your CCE Module version and SFB Online PowerShell Module Version installed on Hyper-V Host? If I were in your condition, I would backup current CCE config file and start afresh.
  
  That's the versions I have in my working environment.
  - shawn harry
    Iron Contributor
    Jul 31, 2017
    A rebuild seems a bit too drastic as all my VM's are working, including the med when i start the service, of which the installation completed with no errors. Im running CCE 2.0 so my build version matches yours although my version of PS is higher. Im more curious to understand why the service is set to manual and why that can't be changed. As well as why the service stops and if this is related to the health check monitoring features that have been introduced in 2.0. Unfortunately there doesnt seem to be much information on this online yet.