Forum Discussion

Iron Contributor

Jul 29, 2017

Call Queue on mobile limitations - why it is a business problem

Call Queue's don't work on mobile devices - call just doesn't get routed to the device. That is the Microsoft official position - DOES NOT WORK WITH MOBILE. I don't know whether there is a "fix" in ...

Deployment & Operations

devices

Mobile Client

Skype for Business Adoption

Marina Kolomiets

Former Employee

Jul 31, 2017

Hi Nicholas, thank you for your post! We have gotten a lot of similar feedback, and it was a high priority item for us to address Mobile scenarios for Call Queues.

As it happens, we have enabled Call Queue support in the latest Mac (June) and Mobile (July) client updates, including Caller ID Display. Please see this Blog post for the details on what's new in Call Queues and Auto Attendants in July 2017:

https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/What-s-new-for-Auto-Attendants-and-Call-Queues-in-July-2017/ba-p/91878