Forum Discussion
Call Queue Answer Delays
In the On-Prem world, this is typically caused by signalling latency. I'd imagine that there's signifantly more signalling required to pin up a queued call over a p2p call.
1. I'd check that your route to the internet is as short as possible
2. Are your call queue agents in the same region as your o365 datacenter?
1. Route to internet is as short as possible.
2. Agents are in the same region as the the O365 datacenter.
Still a significant delay. If our agent starts speaking as soon as she answers the phone, the caller misses the first few words.
In the past we've educated our agents to wait until they see the call timer at the top of the call window before they start speaking.
When you see the timer start, you know that the call is pinned up and audio is flowing both ways.
Interesting workaround, but I'm not sure if this is a solution to the problem. We are having the same issue with multiple tenants.