Forum Discussion

Brass Contributor

May 19, 2017

Call Queue Answer Delays

It takes anywhere from 3-5 seconds when answering a call from a Call Queue to be able to speak, is there anything being done to shorten this time? In testing we have seen that Polycom handsets ta...

Cloud PBX

PSTN Calling

Skype for Business Adoption

Chad Rowe

Brass Contributor

Oct 03, 2017

I think we have two of the same threads going on here.

https://techcommunity.microsoft.com/t5/Skype-for-Business-Users/Delays-when-trying-to-answer-an-incoming-call-cloudpbx/m-p/112907#M615

in the above link you can see where I actually received an answer from MS on this issue to confirm they are aware of this know issue and currently do not have a workaround for it. You might be able to resolve it though with using hunt groups, but that would "waste" a license it looks like for each call queue.

Kyle Garrett

Copper Contributor

May 29, 2019

Same issue being experienced here.

Would be good to get everyone voting in the same post on SkypeFeedBack. I've noticed multiple posts for the same issue. I've just voted here:

https://www.skypefeedback.com/forums/299913-generally-available/suggestions/19252153-reduce-the-8-10-second-delay-a-call-takes-to-trave

For what it's worth i'm going to create a support request. Has anyone seen any recent updates/feedback from MS on this issue?