Forum Discussion

Kyle Swanda's avatar
Kyle Swanda
Brass Contributor
May 19, 2017

Call Queue Answer Delays

It takes anywhere from 3-5 seconds when answering a call from a Call Queue to be able to speak, is there anything being done to shorten this time?   In testing we have seen that Polycom handsets ta...
Cloud PBX
PSTN Calling
Skype for Business Adoption
Tom Nohelty's avatar
Tom Nohelty
Brass Contributor
Oct 03, 2017

We are seeing the 3-4 second delay as well and it seems to be attributed to the auto attendant delivering the call to a ring group.  We have instructed the users to wait until the Skype client indicates that it is "connected", but this causes delays in answering calls, customers get frustrated waiting for someone to answer and the experience is very frustrating for all involved.  We are able to recreate this in a test tenant very easily.  We are being told that MS has not been able to find the root cause of this, but that seems very strange given the ease of reproducing the issue.  I am wondering if anyone has configured a system with an auto attendant that is not experiencing this delay.  If so, can we get a sample attendant configuration to mimic and see if the problem is resolved?

Chad Rowe's avatar
Chad Rowe
Brass Contributor
Oct 03, 2017

I think we have two of the same threads going on here.

 

https://techcommunity.microsoft.com/t5/Skype-for-Business-Users/Delays-when-trying-to-answer-an-incoming-call-cloudpbx/m-p/112907#M615

 

in the above link you can see where I actually received an answer from MS on this issue to confirm they are aware of this know issue and currently do not have a workaround for it.  You might be able to resolve it though with using hunt groups, but that would "waste" a license it looks like for each call queue.

  • Kyle Garrett's avatar
    Kyle Garrett
    Copper Contributor
    May 29, 2019

    Same issue being experienced here.

     

    Would be good to get everyone voting in the same post on SkypeFeedBack. I've noticed multiple posts for the same issue. I've just voted here:


    https://www.skypefeedback.com/forums/299913-generally-available/suggestions/19252153-reduce-the-8-10-second-delay-a-call-takes-to-trave

     

    For what it's worth i'm going to create a support request. Has anyone seen any recent updates/feedback from MS on this issue?

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