Forum Discussion

Carlos Gomez's avatar
Carlos Gomez
Brass Contributor
Apr 26, 2017

488 GatewayCall is not in connected state.

Hi,

 

I'm looking for any hint to determine why the SKB server sends the error message "

SIP/2.0 488 GatewayCall is not in connected state." to the CUCM

 

The call is put automatically on hold and then disconnected.

 

Regards.

Voice

3 Replies

  • KennethML's avatar
    KennethML
    MCT
    Apr 27, 2017

    Hi Carlo.

     

     

    Has REFER and RTCP support been disabled on both SfB and CUCM trunks??

     

    I have seen this behavior previously when REFER was initiated during a call transfer (or call hold).

     

    Hope this helps you.

     

    /Kenneth ML

     

    • Carlos Gomez's avatar
      Carlos Gomez
      Brass Contributor
      May 08, 2017

      Hi Kennet,

       

      Is there any documentation (cisco or microsfot) were I can refer for have these options disabled?

       

      I'll check this options on  both side and let you know.

       

      Regards.

      • KennethML's avatar
        KennethML
        MCT
        May 08, 2017
        Hi Carlos.

        The OIP states just the same point, but also includes a configuration guide.

        For Lync / Skype4B it looks correct. For the Cisco gateway, I have no idea.

        Hope this helps you.

        /Kenneth ML