Forum Discussion
Unable to chat with external user from skype for business
HI Team,
I have skype for business id and able to chat internally in the same domain but we are not able to chat with external users it's getting the message as " The action couldn't be completed. please try again later."
I want to let you know that what settings is necessary from my side to make the change in my skype for a business chat for external client or domain.
Please help!
Hi Linus,
Thank you for your quick response. I have followed up with below steps and able to communicate with external users.
Thank you very much.
2 Replies
Hi,
If you are running Skype for Business Online check that External Access is enabled in Office 365 admin Center (go to Admin Centers > Teams & Skype > Legacy portal), choose Organization > External communications. The setting should be On except for blocked domains or On only for allowed domains.
If you are running Skype for Business On-Premises it is a larger span of potential problems, there could be a setting like a External Access Policy that denies external communication, it could be network issues for Edge servers or maybe federation is not activated.
https://docs.microsoft.com/en-us/skypeforbusiness/deploy/deploy-skype-connectivity
Hi Linus,
Thank you for your quick response. I have followed up with below steps and able to communicate with external users.
Thank you very much.
