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Sijo Devassy's avatar
Sijo Devassy
Copper Contributor
Nov 14, 2018
Solved

Unable to chat with external user from skype for business

HI Team,   I have skype for business id and able to chat internally in the same domain but we are not able to chat with external users it's getting the message as " The action couldn't be completed...
How-to
  • Sijo Devassy's avatar
    Sijo Devassy
    Nov 16, 2018

    Hi Linus,

     

    Thank you for your quick response. I have followed up with below steps and able to communicate with external users.

     

    Thank you very much.

LinusCansby's avatar
LinusCansby
MVP
Nov 15, 2018

Hi,

If you are running Skype for Business Online check that External Access is enabled in Office 365 admin Center (go to Admin Centers > Teams & Skype > Legacy portal), choose Organization > External communications. The setting should be  On except for blocked domains or On only for allowed domains. 

https://docs.microsoft.com/en-US/MicrosoftTeams/let-your-teams-users-communicate-with-other-people?WT.mc_id=TeamsAdminCenterCSH

 

 

If you are running Skype for Business On-Premises it is a larger span of potential problems, there could be a setting like a External Access Policy that denies external communication, it could be network issues for Edge servers or maybe federation is not activated.

https://docs.microsoft.com/en-us/skypeforbusiness/deploy/deploy-skype-connectivity

 

 

  • Sijo Devassy's avatar
    Sijo Devassy
    Copper Contributor
    Nov 16, 2018

    Hi Linus,

     

    Thank you for your quick response. I have followed up with below steps and able to communicate with external users.

     

    Thank you very much.

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