Forum Discussion
Skype Room Systems on Logitech smartdock. Completely locks up.
These issues are all related to Microsoft's automatic updates. Until they remove the SRS devices from their regular consumer update schedule (automatic/mandatory) and put them on a server update schedule (optional), these issues will continue and you should steer clear of the SRS/Surface Pro/Smart Dock platform. Supposed to be high availability devices and they treat them like something you bought at Best Buy...
We've been going through this for a year now. We finally had a stable version - .16 - after six months of headaches. We disabled Windows Update, only enabling it on all the devices for a weekend to install updates once they were tested on a single unit and deemed acceptable. What does Microsoft do? Push out another update that removes the ability to disable Windows Update/Microsoft Store ... now our machines are bricking again. Complete amateurs running Microsoft now.
If it helps, here is the latest Logitech firmware for the dock display issues: http://support.logitech.com/en_us/product/smartdock/downloads I just installed it on a machine that's been freezing but not enough time has passed to verify anything.
I don't know the last time I actually commented in forums, but the Logitech room devices drove me to it. We have had constant issues with the systems bricking and requiring restarts. We visit our rooms daily - 15 or so room units, and almost every day one or more units is in a bad state and needs to be restarted.
We have an Enterprise account with MS so we're trying to escalate, but these systems are seriously unstable. We are also going to look into integrating updates with our SCCM system. That should help, but it does sounds like the updates in general are not helping (even if we control when they are pushed). We are starting to look at other products such as Zoom and that may be our only way forward. Some of the features such as the "lock the spotlight" are terribly implemented when more than two folks join a meeting (it locks the view for everyone and most folks are clueless why their video layout just changed). It's ridiculous.
David Tse (SKYPE)Microsoft
Rob Roudebush Jarrod Graham Brian Schaefer
It sounds like you guys are all having issues with your SRS systems. Reach out over direct message to me and I will do my best to help.
David, are you are still able to provide support or provide a subject matter expert? We have some major issue with our SRS systems as well and need to find someone competent to help us.