Forum Discussion
Skype Room Systems on Logitech smartdock. Completely locks up.
We have had a multitude of issues with the Smartdock/SRS we purchased to demo/test. We purchased the package from Logitech with the Surface pre-imaged, so we did not image ourselves. Currently the d...
Exactly. I tried calling the 800 number on the documentation from Logitech since it says it includes free support for so-many days, but the **bleep** number isn't even in service. Honestly, it seemed like the ticket to resolve a lot of our Skype meeting issues, but it has done nothing but create more problems for us.
Call the distributor you bought your smartdock SRS system from and ask for an RMA (Return Merchandise Authorization). You should have 120 days of free service from them for the SRS system. But, If you bought the smartdock and the surface pro separately and loaded the SRS yourself you may be out of luck. Also, it sounds like they will be releasing HDMI patch to resolve poor displays control.
- Logitech even includes a flyer in the package advertising this free support, but the contact number they included on said flyer is not in service.