Forum Discussion
Skype Room Systems on Logitech smartdock. Completely locks up.
We also purchased the smartdock and surface pro pre-configured. It worked on the first day. On the second day we started experiencing all the issues you listed and more. After troubleshooting for over a week, making calls and sending emails Logitech finally pointed us to the RMA process for the Surface pro. Will keep you posted.
When you say RMA process what do you mean? Our Skype Room System profile no longer works and we haven't had any luck on getting support. All requests for support end up with Logitech saying "If it isn't hardware then it isn't our problem, call Microsoft." and Microsoft says "We don't provide support with that IOT license, you need to talk to your distributor."
So currently we are going no where with this device. Any help would be greatly appreciated.
Exactly. I tried calling the 800 number on the documentation from Logitech since it says it includes free support for so-many days, but the **bleep** number isn't even in service. Honestly, it seemed like the ticket to resolve a lot of our Skype meeting issues, but it has done nothing but create more problems for us.
Call the distributor you bought your smartdock SRS system from and ask for an RMA (Return Merchandise Authorization). You should have 120 days of free service from them for the SRS system. But, If you bought the smartdock and the surface pro separately and loaded the SRS yourself you may be out of luck. Also, it sounds like they will be releasing HDMI patch to resolve poor displays control.
