Forum Discussion

Kate Bowling's avatar
Kate Bowling
Iron Contributor
Feb 19, 2019

Skype audio drops in meetings

I have issues pretty much every time I am in a Skype for Business meeting with more than 5 participants. I lose audio constantly. I am still in the meeting and can see the chat and any material that is being presented, but I can't hear anything. (It sounds like the call is still going but no one is talking.) I have to hang up and rejoin the meeting to regain audio. My manager says it's because I work from home and my internet isn't "good enough" but I don't have any issues when I use another meeting service, like Google Hangouts, Zoom or GoToMeeting. Does anyone else have this issue? I'd love to be able to go back to my manager and tell her it's a bigger issue than just me.

Voice

3 Replies

    • Kate Bowling's avatar
      Kate Bowling
      Iron Contributor
      Sep 29, 2020

      alinaelenadobrei had to upgrade my home internet to get it to work because skype is such a bandwidth hog. we dont really use skype meetings anymore (we're primarily using zoom) so i havent had many skype meetings this year to see if it's gotten any better.

  • hariom jindal's avatar
    hariom jindal
    Brass Contributor
    Mar 27, 2019

    Kate Bowling 

    Your Skype for Business Administrator should check your session reports diagnostics into server.

     

    From your system end, you can try guidance available here:

    https://support.office.com/en-gb/article/troubleshoot-audio-and-video-in-skype-for-business-62777bc6-c52b-47ae-84ba-a8905c3b71dc 

     

    Please make sure you have latest Skype for Business client updates installed.

    https://docs.microsoft.com/en-us/skypeforbusiness/sfb-client-updates?toc=/SkypeForBusiness/toc.json&bc=/SkypeForBusiness/breadcrumb/toc.json

     

    Let me know if you need any assistance further..

     

    Thanks

    Hari