Forum Discussion
Polycomm trio cannot connect
No matter how hard I try I cannot get my new Polycomm 8800 to sign in to SFB Online. I've tried it off the network (as I know some DNS changes are requested, proxy bypass etc.) but still nothing. U...
Make sure you are using the proper format for the credentials, as outlined in this older article for VVX phones:
http://blog.schertz.name/2016/02/polycom-phones-with-skype-for-business-online/
Is Modern Authentication enabled in your tenant? Are you using Multiple Factora Auth (MFA) on the account you are attempting to sign-in with?
Are you using a regular SfB user account or a meeting room account?
http://blog.schertz.name/2017/01/skype-for-business-online-meeting-room-accounts/