Forum Discussion
Crashing as when starting video call
As soon as I start sending video, Skype for business will crash. In eventlog, the following processes are crashing at the same time
mmc.exe
consent.exe
lync.exe
Faulting application name: lync.exe, version: 16.0.4600.1000, time stamp: 0x59b86d29
Faulting module name: RtmCodecs.dll, version: 6.0.8953.273, time stamp: 0x598a16b1
Exception code: 0xc0000005
Fault offset: 0x00000000001762c1
Faulting process id: 0x2edc
Faulting application start time: 0x01d35ee1fb89b9e4
Faulting application path: C:\Program Files\Microsoft Office\Office16\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office16\RtmCodecs.dll
Report Id: 5ab887c8-e26e-46cd-8581-2ebc91327920
I've tried two different machines, two different cameras (logitech group or conferencecam connect), updated all drivers, SfB patched as much as possible
Windows 10 x64 1703
Office 2016
SfB 2016 MSO 16.0.4549.1000 64-bit
Receiving video calls is fine, but as soon as I start sending video, it crashes
5 Replies
same issue here. reinstallation did not fix it
Thanks, I'll give it a try
After some testing, it seems SfB to SfB calls are working, as are SfB to Consumer skype, however SfB to a virtual meeting room (eg that connects SfB to Cisco endpoints) will crash once a 2nd party connects
There's sometimes it crash/freeze because Antivirus.
https://ucblogmx.com/2016/06/23/skype-for-business-2016-freezing-kaspersky-endpoint-protection-10/
