Forum Discussion
Call Queue Time in Seconds not Minutes
Enhancement Suggestion: I think it would be better to have the call queue caller wait time be editable in seconds, not minutes. Currently, as minutes, the least amount of time that can be selected ...
No but it is irritating if it wants to be considered an alternative to other call routing offerings. Been told that if all agents are not in the queue group (DND or logged off) then the caller will still wait a minute before it is handed off to alternative group, haven't tested this myself yet but customers won't wait that long.
It's mentioned here as coming in a 'week or two' ...