Forum Discussion
Call Queue Time in Seconds not Minutes
Enhancement Suggestion: I think it would be better to have the call queue caller wait time be editable in seconds, not minutes. Currently, as minutes, the least amount of time that can be selected ...
I just did a session yesterday at ignite 2017 with two program managers on the S4B platform. They say this is going to be fixed very shortly, perhaps even next month.
The bigger news is the move to Teams. S4B is still going to be around for years as a stand along product, but adding the capability to Teams gives them a fresh new, clean code base to work with and add all kinds of fun tools. Speed, reliability and features is their main focus. There will be another update to S4B, but plan on seeing the Teams integration early next year, with parity by the end of 2018.
Awesome, thanks for the info.