Forum Discussion
Wrong job title displaying
The fix for Skype for Business Online users is in the final stages of testing, and should be in production by the end of the year. The fix is also on track to be released as part of the next cumulative updates to Skype for Business 2015 and 2019 servers.
Hi Phillip Garding - is there any update on the fix for Skype for Business Online?
Our SfB Mac/iOS users are impacted.
PC users see all of the correct job titles for the Mac users.
All Mac users see old / incorrect / stale job titles for themselves and other Mac users.
All these Mac users are homed in SfB Online.
- Dave HarrisJan 30, 2019Copper Contributor
Not fixed for Online version currently
- Phillip GardingJan 24, 2019Former Employee
The fix should now be available in Skype for Business Online. On prem server fix is on track, as I stated previously.
Phil.
- saisuFeb 05, 2019Copper Contributor@Phillip, is this issue described in any kb???
This would be of great help towards customers.
In my case it is for SFB on-prem hybrid setup with Exchange Online.- Phillip GardingFeb 05, 2019Former Employee
We have released a fix for Skype for Business online, and the fix for Skype for Business Server 2015 and 2019 will be coming in the next server updates. The nature of the fix is that the UCWA component of the server will synchronize the contact information when the user is only signed in to Skype for Business apps on Mac, iOS, Android, and web. (If the user is signed from other, non-UCWA endpoints, the server assumes that one of those in the Windows app, which manages the synchronization itself.)
If you are still seeing out-of-date contact information, please try the following:
- Wait for at least 24 hours from the time that the contact information was published in Active Directory.
- Sign out of all Skype for Business apps on all devices.
- Sign out from or disconnect desk phones or applications provided by peripheral manufactures (such as headsets) that have a Skype for Business connection.
- Sign in to the app on Mac, iOS, or Android.
- Wait five minutes and check the contact information.
You should now see the up-to-date contact information displayed. If you continue to see the stale contact information, we would like to get logs from the client so we can investigate. The easiest way to get client logs to us is to install the Office Insider build of Skype for Business on Mac (available from https://aka.ms/office_insider) and then send an issue using Help/Report an Issue.
Phil.
- Miloš SkokoJan 25, 2019Copper Contributor
Hi Phillip,
Thanks for updates.
Quick question, we are running hybrid environment SfB2015 on prem and SfBO.
Affected users are hosted on SfBO and still experiencing issue.
Do we still need to wait&apply fix for SfB 2015 in order to solve it?
Thanks!