Forum Discussion
Skype for Business Mac Client version 16.15.166 crashes every time on start
We believe that this issue is now resolved. The problem was an Exchange update that has been rolled back. The initial fix done on Monday did not fix the entire issue, but the second fix should work for all customers.
Phil.
Dear Phill
Skype is running but I don't see the status of my colleagues in Outlooks to field. I used to do that.
Is this related or some other issue?
regards,
Chrilles
I am replying the 2nd time. It's annoying that my original post was deleted for no reason.
My applications Skype for Business and OneDrive Business crashes with the same signatures.
From an IP address in the UK via VPN both applications works just fine.
From an IP address in Germany without VPN those applications crashes.
Dependent on the geo location the apps must hit different server nodes of the cloud.
Was the faulty server component not rolled back across all server nodes?
Here the crash logs:
Process: OneDrive [25890]
Path: /Applications/OneDrive.app/Contents/MacOS/OneDrive
Identifier: com.microsoft.OneDrive-mac
Version: 18.065.0329 (18065.0329.0008)
App Item ID: 823766827
App External ID: 826917933
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: OneDrive [25890]
User ID: 501
Date/Time: 2018-05-19 12:44:36.347 +0200
OS Version: Mac OS X 10.11.6 (15G20015)
Report Version: 11
Anonymous UUID: 3017EE47-F3EE-5110-B6C4-332DD1BB0D4E
Sleep/Wake UUID: 0FDDF91D-C4D4-4C35-8AF3-776940605C86
Time Awake Since Boot: 150000 seconds
Time Since Wake: 4300 seconds
System Integrity Protection: disabled
Crashed Thread: 6 Dispatch queue: com.apple.CFNetwork.HTTP2.HTTP2Stream
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
Assertion failed: (!fHeadersBegan), function _onqueue_beginHeaders, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CFNetwork/CFNetwork-760.9/HTTP2/SHTTP2Stream.cpp, line 720.
Process: Skype for Business [26305]
Path: /Applications/Skype for Business.app/Contents/MacOS/Skype for Business
Identifier: com.microsoft.SkypeForBusiness
Version: 16.17.65 (16.17.65)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Skype for Business [26305]
User ID: 501
Date/Time: 2018-05-19 17:04:39.085 +0200
OS Version: Mac OS X 10.11.6 (15G20015)
Report Version: 11
Anonymous UUID: 3017EE47-F3EE-5110-B6C4-332DD1BB0D4E
Sleep/Wake UUID: 0FDDF91D-C4D4-4C35-8AF3-776940605C86
Time Awake Since Boot: 170000 seconds
Time Since Wake: 19000 seconds
System Integrity Protection: disabled
Crashed Thread: 26 Dispatch queue: com.apple.CFNetwork.HTTP2.HTTP2Stream
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
Assertion failed: (!fHeadersBegan), function _onqueue_beginHeaders, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CFNetwork/CFNetwork-760.9/HTTP2/SHTTP2Stream.cpp, line 720.
- Thanks Philip. I already tried an app restart, but that didn't work.
A system restart was needed (I hate to say this cause I am on a Mac :-))
Sorry for this stupid inconvenience!
/Chrilles No, that would be unrelated. As long as both apps are running, and you are signed into both apps with the same account, you should be seeing presence. If you aren't, then try restarting each app.
