Forum Discussion

Copper Contributor

Mar 07, 2018

Skype for Business Mac Client version 16.15.166 crashes every time on start

Today the latest version of SFB, 16.15.166, started crashing upon starting up. From what I can see on the detailed crash report the problem is related to an Secure HTTP (HTTPS) issue since that threa...

mac

Skype for Business

Chrilles Wybrandt

Copper Contributor

Mar 08, 2018

A colleague has Skype for Business ver. 16.13.184 and this one is not crashing.

It it possible to download that version some where?

Phillip Garding

Iron Contributor

Mar 08, 2018

The crash was unrelated to the client code; it was a service component that had a partial rollout yesterday, but was then rolled back. It's possible that it can take a little time for the rollback to be applied to all servers, so you may have been late to see it. Please try again now. (FYI - There is no way to install older builds, but the client was not a factor in any case.)

Phil.

Chrilles Wybrandt
Copper Contributor
Mar 09, 2018
Thanks Philip,

I will keep trying. It is, however, still not working today.

/Chrilles
- Phillip Garding
  Iron Contributor
  Mar 09, 2018
  Chrilles:
  
  Can you confirm your OSX version? The crash related to the service component only happens on El Capitan (version 10.11). You can see the OS version by clicking About This Mac on the Apple menu. If you have a different version than 10.11, then this is a different issue.
  
  If you can get us a crash dump, that would be helpful. Also, if you have a support contract with Microsoft, I would recommend opening a support ticket so that our support team can help to diagnose this.
  
  Phil.
  - Chrilles Wybrandt
    Copper Contributor
    Mar 12, 2018
    My OS version is macOS High Sierra, Version 10.13.1 (17B48)
    
    Please feel free to request access to the crash report on this link:
    
    https://docs.google.com/document/d/1eFuBXLTMQKSB_f1mLrmBkgMrTcjKnDW6BUJaj3Lvew0/edit?usp=sharing