Forum Discussion
Screen sharing clashes with VPN?
MicrosoftHi Paul. Can you please update to the new insider fast build 16.4.203 and report the issue? Then we can get the log files to see what's happening.
Thanks,
Kam
- Kam Foo Aw
Hi Paul. You can find the log files here:
~/Library/Containers/com.microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness
You can report the issue via Help/Report an issue... too.
Yesterday for the first time in months it worked even with VPN on. However, I wasn't able to reproduce my luck today. So, I'm no longer so sure if VPN really is the decisive factor. Anyway, here all the RDP related errors from the log file:
07:26:34.364 00007fff95fba3c0 ERROR RDPINTEGRATION encwin32dskp.cpp:187 Curtain mode not available hr[0x80040154] 07:26:34.372 00007fff95fba3c0 ERROR RDPINTEGRATION RdpGfxEncoder.cpp:269 Provider is not a hybrid provider hr[0x80004002] 07:26:34.389 00007fff95fba3c0 ERROR RDPINTEGRATION monconfig.cpp:359 Monitor config 0 left 0, top 0, right 2559, bottom 1599, scaling 2.000000 07:26:49.906 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:348 Close hr Code:0 07:26:49.906 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:343 Has been disconnected 07:26:49.910 00007fff95fba3c0 ERROR RDPINTEGRATION TsSystemPalMac.cpp:2194 HRESULT PAL_System_ThreadFree(HANDLE): Invalid Condition Handle 07:26:49.910 00007fff95fba3c0 ERROR RDPINTEGRATION thread.cpp:395 Failed to free thread hr[0x80004005] 07:26:50.004 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:343 Has been disconnected 07:29:10.496 00007fff95fba3c0 ERROR RDPINTEGRATION encwin32dskp.cpp:187 Curtain mode not available hr[0x80040154] 07:29:10.497 00007fff95fba3c0 ERROR RDPINTEGRATION RdpGfxEncoder.cpp:269 Provider is not a hybrid provider hr[0x80004002] 07:29:10.507 00007fff95fba3c0 ERROR RDPINTEGRATION monconfig.cpp:359 Monitor config 0 left 0, top 0, right 2559, bottom 1599, scaling 2.000000 07:29:21.760 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:348 Close hr Code:0 07:29:21.760 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:343 Has been disconnected 07:29:21.763 00007fff95fba3c0 ERROR RDPINTEGRATION TsSystemPalMac.cpp:2194 HRESULT PAL_System_ThreadFree(HANDLE): Invalid Condition Handle 07:29:21.763 00007fff95fba3c0 ERROR RDPINTEGRATION thread.cpp:395 Failed to free thread hr[0x80004005] 07:29:21.855 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingSharerChannel.cpp:343 Has been disconnected 07:37:53.354 00007fff95fba3c0 ERROR RDPINTEGRATION rdpencviewctrl.cpp:278 The client is already disconnected! 07:37:53.354 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingViewerChannel.cpp:338 Disconnect hr Code:1 07:37:53.354 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingViewerChannel.cpp:327 Has been disconnected 07:37:53.355 00007fff95fba3c0 ERROR RDPINTEGRATION TsSystemPalMac.cpp:2194 HRESULT PAL_System_ThreadFree(HANDLE): Invalid Condition Handle 07:37:53.355 00007fff95fba3c0 ERROR RDPINTEGRATION thread.cpp:395 Failed to free thread hr[0x80004005] 07:37:53.355 00007fff95fba3c0 ERROR RDPINTEGRATION TsSystemPalMac.cpp:2194 HRESULT PAL_System_ThreadFree(HANDLE): Invalid Condition Handle 07:37:53.355 00007fff95fba3c0 ERROR RDPINTEGRATION thread.cpp:395 Failed to free thread hr[0x80004005] 07:37:53.452 00007fff95fba3c0 ERROR RDPINTEGRATION CAppSharingViewerChannel.cpp:327 Has been disconnected
- Kam Foo Aw
Hi Paul. The snippet does not have enough information. A few questions:
1. Does the desktop sharing work without VPN? In configurations where the edge server is enabled externally, desktop sharing will work with VPN.
2. If you experienced the desktop sharing does not without VPN, is it 100% failure?
3. Do you have other clients such as SFB Windows or Lync Mac to try with the VPN connection?
We have tested with different VPN. We don't have the specific VPN that you have.