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Sascha Schmatz's avatar
Sascha Schmatz
Brass Contributor
Oct 12, 2017

macOS High Sierra and SfB 16.11.115 stability

Hi all,

 

I am facing some conenctivity issues with SfB and macOS - during "conference" sessions and 1 to 1 sessions.

 

Either my SfB clients drops entierly the connection or voice stops working for a few seconds.

 

I have tried LAN cable and WiFI - both react the same way. Sometimes it works great for an hour, but somtime I get those problems multiple times in a row.

 

From my point of view it is not related to my Internet conenction, because a remote session via CITRIX or even a ping to a host on the Internet is still working fine.

 

I never had those issues before and I am running SfB on macOS now quite a while.

 

Can this be related to macOS High Sierra, because that was really the only major change on my system recently. How does it work for others on High Sierra?

 

Regards,

Sascha

 

 

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2 Replies

  • Thomas Pallisgaard Iversen's avatar
    Thomas Pallisgaard Iversen
    Copper Contributor
    Oct 12, 2017

    Hi Sascha,

     

    Have your tried running this program against your SfB installation?

     

    https://testconnectivity.microsoft.com

     

    This may give you an idea about what could be wrong or happening during your calls.

     

    I haven't personaly seen these issues with SfB on a OSx-device. But please let me know if this fixes the problem.

     

    Best regards,

     

    • Sascha Schmatz's avatar
      Sascha Schmatz
      Brass Contributor
      Oct 12, 2017

      Hi Thomas,

       

      I am in SfB Online / Office 365. So I am pretty convenient those server are configured correctly - that cannot be the issue ;-)

       

      Thanks,

      Sascha