Forum Discussion
Headset Mutes Automatically (16.3.240)
About a week ago my headset would auto-mute anytime I answered or dialed someone. Working with support, I installed the Plantronics Hub software and updated to the latest firmware but no change. While on the phone with support they confirmed my headset was out of warranty and provided a replacement amount, so I thought to try something.
I went into the Ringtones & Volume settings and set "Wearing Preference for Volume Control" from "No Change" to "Right Ear" and clicked Apply. I then tested the headset and it worked as expected. My guess is that somehow a setting became corrupt, but applying minor change via the software resolved the corruption.
Good luck.
Has anyone had this issue lately, this came up with a user of ours recently.
Its happening to me now on microsoft teams. Started happening a few days ago.
The issue started to happen after I tried using the headset on macbook pro air.
Now I have this auto unmute behavior. It is frustrating.
