Forum Discussion

B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
mac
Skype for Business
Chermaine Li's avatar
Chermaine Li
Icon for Microsoft rankMicrosoft
Mar 14, 2017

Hi BB,

Can you please go to Help | Report an Issue, and file a ticket?

Thanks, Chermaine

B B's avatar
B B
Brass Contributor
Mar 14, 2017

I did this before (it's above in the thread), do you need me to do it again?  My configuration hasn't changed other than updating to the latest fast build.

  • Chermaine Li's avatar
    Chermaine Li
    Icon for Microsoft rankMicrosoft
    Mar 14, 2017

    Yes, please file a new bug so we can get logs from the latest build.  Thanks!

  • B B's avatar
    B B
    Brass Contributor
    Mar 14, 2017

    I will add that with this build it seems to happen less often but it still does occur.  Also, it's quite disturbing that you are affecting other applications running within MacOS, I'm concerned about your (lack of) sandboxing that bugs in Skype are carrying over across the system. 

Resources