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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
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Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Feb 23, 2017

Hi spice.  Have you reported the issue using "Help/Report an issue"?  Which device and OS are you using.

Mats Hedlund's avatar
Mats Hedlund
Copper Contributor
Feb 28, 2017

Hi!

I have same problem. I´m using latest MacBook Pro with Touch Bar, latest software and Plantronics B825-M. I´ve tried different headset and different way to connect to the computer (USB-C dock, adapters, BT). The problem is still here..

  • spice911's avatar
    spice911
    Copper Contributor
    Mar 02, 2017

    Hello everybody,

     

    the latest update (current build is 16.4.259) occasionally mutes my microphone. I therefore report that the bug is still persistent even though it's been mildly reduced in it's "annoyment level/intensity".

    It's unclear why it sometimes mutes and sometimes does not. There does not seem to be a regularity for inbound or outbound calls nor for internal or external calls.

     

    What happens now?

    Thanks for any updates! 

    • Mats Hedlund's avatar
      Mats Hedlund
      Copper Contributor
      Mar 08, 2017

      Great news!

      I've just got the word:
      Thank you for taking the time to report this issue; I am sorry any inconvenience this may be causing you.  Our developers have root caused and fixed the issue in 16.5.133.  This build will be coming soon. 

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