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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
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spice911's avatar
spice911
Copper Contributor
Feb 23, 2017

Unfortunately with yesterday's update to 16.4.246 the problem still persists. 

This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. 
Has anybody else read elsewhere about similar problems? This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft.

Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Feb 23, 2017

Hi spice.  Have you reported the issue using "Help/Report an issue"?  Which device and OS are you using.

  • Mats Hedlund's avatar
    Mats Hedlund
    Copper Contributor
    Feb 28, 2017

    Hi!

    I have same problem. I´m using latest MacBook Pro with Touch Bar, latest software and Plantronics B825-M. I´ve tried different headset and different way to connect to the computer (USB-C dock, adapters, BT). The problem is still here..

    • spice911's avatar
      spice911
      Copper Contributor
      Mar 02, 2017

      Hello everybody,

       

      the latest update (current build is 16.4.259) occasionally mutes my microphone. I therefore report that the bug is still persistent even though it's been mildly reduced in it's "annoyment level/intensity".

      It's unclear why it sometimes mutes and sometimes does not. There does not seem to be a regularity for inbound or outbound calls nor for internal or external calls.

       

      What happens now?

      Thanks for any updates! 

      • Mats Hedlund's avatar
        Mats Hedlund
        Copper Contributor
        Mar 08, 2017

        Great news!

        I've just got the word:
        Thank you for taking the time to report this issue; I am sorry any inconvenience this may be causing you.  Our developers have root caused and fixed the issue in 16.5.133.  This build will be coming soon. 

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