Forum Discussion
Headset Mutes Automatically (16.3.240)
Unfortunately with yesterday's update to 16.4.246 the problem still persists.
This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem.
Has anybody else read elsewhere about similar problems? This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft.
Hi spice. Have you reported the issue using "Help/Report an issue"? Which device and OS are you using.
- Mats HedlundFeb 28, 2017Copper Contributor
Hi!
I have same problem. I´m using latest MacBook Pro with Touch Bar, latest software and Plantronics B825-M. I´ve tried different headset and different way to connect to the computer (USB-C dock, adapters, BT). The problem is still here..
- spice911Mar 02, 2017Copper Contributor
Hello everybody,
the latest update (current build is 16.4.259) occasionally mutes my microphone. I therefore report that the bug is still persistent even though it's been mildly reduced in it's "annoyment level/intensity".
It's unclear why it sometimes mutes and sometimes does not. There does not seem to be a regularity for inbound or outbound calls nor for internal or external calls.
What happens now?
Thanks for any updates!- Mats HedlundMar 08, 2017Copper Contributor
Great news!
I've just got the word:
Thank you for taking the time to report this issue; I am sorry any inconvenience this may be causing you. Our developers have root caused and fixed the issue in 16.5.133. This build will be coming soon.