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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
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Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Feb 21, 2017

Thanks b b.  I will get the team to take a look.  Hopefully we will get some answers in a day or two.

Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Feb 23, 2017

Hi B B.  We got your report.  One question is are you using Sierra?  We couldn't repro the issue using the same device but we do have your log files.

  • B B's avatar
    B B
    Brass Contributor
    Feb 23, 2017

    Kam Foo Aw: I am on Sierra and my system is fully up to date to the latest version released by Apple.  Would you like to arrange a web session or such to review my system and experience the problem?