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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
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spice911's avatar
spice911
Copper Contributor
Feb 23, 2017

Unfortunately with yesterday's update to 16.4.246 the problem still persists. 

This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. 
Has anybody else read elsewhere about similar problems? This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft.

  • Kam Foo Aw's avatar
    Kam Foo Aw
    Icon for Microsoft rankMicrosoft
    Feb 23, 2017

    Hi spice.  Have you reported the issue using "Help/Report an issue"?  Which device and OS are you using.

    • Mats Hedlund's avatar
      Mats Hedlund
      Copper Contributor
      Feb 28, 2017

      Hi!

      I have same problem. I´m using latest MacBook Pro with Touch Bar, latest software and Plantronics B825-M. I´ve tried different headset and different way to connect to the computer (USB-C dock, adapters, BT). The problem is still here..

      • spice911's avatar
        spice911
        Copper Contributor
        Mar 02, 2017

        Hello everybody,

         

        the latest update (current build is 16.4.259) occasionally mutes my microphone. I therefore report that the bug is still persistent even though it's been mildly reduced in it's "annoyment level/intensity".

        It's unclear why it sometimes mutes and sometimes does not. There does not seem to be a regularity for inbound or outbound calls nor for internal or external calls.

         

        What happens now?

        Thanks for any updates! 

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