Forum Discussion

Brass Contributor

Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. As soon as it does this once then the heads...

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Kam Foo Aw

Microsoft

Feb 21, 2017

Hi. We are tracking an auto mute issue but it is within SFB Mac app itself. We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC) to see if we can reproduce the issue. Can you please file the bug through the Help/Report an issue... menu. It will upload the log files to help us debug the issue. Sorry for inconvienience. Thank you.

B B

Brass Contributor

Feb 21, 2017

I filed the report via the application. Please let me know if you need more data.

Kam Foo Aw
Microsoft
Feb 21, 2017
Thanks b b. I will get the team to take a look. Hopefully we will get some answers in a day or two.
- B B
  Brass Contributor
  Feb 24, 2017
  Just as Spice mentioned I too still experience the issue on the latest fast build. I also did not have this issue prior to installing .240 build. I'd suggest more closely examining the mute changes that were made at that time as something done there must have had this unintended consequence.
- Kam Foo Aw
  Microsoft
  Feb 23, 2017
  Hi B B. We got your report. One question is are you using Sierra? We couldn't repro the issue using the same device but we do have your log files.
  - B B
    Brass Contributor
    Feb 23, 2017
    Kam Foo Aw: I am on Sierra and my system is fully up to date to the latest version released by Apple. Would you like to arrange a web session or such to review my system and experience the problem?