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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the heads...
mac
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B B's avatar
B B
Brass Contributor
It's been over a week now and the issue still exists, can we get an update or ETA from MS?
Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Feb 21, 2017

Hi.  We are tracking an auto mute issue but it is within SFB Mac app itself.  We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC) to see if we can reproduce the issue.  Can you please file the bug through the Help/Report an issue... menu.  It will upload the log files to help us debug the issue.  Sorry for inconvienience.  Thank you.

 

  • B B's avatar
    B B
    Brass Contributor
    Feb 21, 2017

    I filed the report via the application.  Please let me know if you need more data.

    • Kam Foo Aw's avatar
      Kam Foo Aw
      Icon for Microsoft rankMicrosoft
      Feb 21, 2017

      Thanks b b.  I will get the team to take a look.  Hopefully we will get some answers in a day or two.

      • Kam Foo Aw's avatar
        Kam Foo Aw
        Icon for Microsoft rankMicrosoft
        Feb 23, 2017

        Hi B B.  We got your report.  One question is are you using Sierra?  We couldn't repro the issue using the same device but we do have your log files.

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