Forum Discussion

Brass Contributor

Jan 16, 2017

Conversation History not working

I am on SfB 16.3.121 and my "converstion history" is most of the time not saved into my Exchange Online mailbox. My SfB account is in O365 as well and our autodiscover DNS entries are pointing to O36...

Brass Contributor

Feb 03, 2017

Hi all,

my conversation history broke again since the last two updates. I am now on the newest version 16.3.241 and again no history.

I already tried to delete profile and deleting all cache files, but no success.

Please fix that stuff finally or let me know what else to do.

BTW: How can I change the langue of the "conversation history folder" in Outlook? My macOS and all other stuff ist EN-US, but the folder in Outlook is in German. Is that due to my regional setting on macOS? Because even my mailbox language is EN-US.

Thanks and best regards,

Sascha

Jörg von der Ohe
Iron Contributor
Feb 07, 2017
Same here again..
- Kam Foo Aw
  Microsoft
  Feb 07, 2017
  Have you reported the issue through "Help/Report an issue"? I will follow up with the triage team if they have received your report.
  - Jörg von der Ohe
    Iron Contributor
    Feb 10, 2017
    Sorry for my late answer, but after recreating the profile it works now.
    Edit: Kam Foo Aw it works not, i've submitted a bug via the In-App Help-Menu
Kam Foo Aw
Microsoft
Feb 07, 2017
Hi Sascha. Is the conversation history not being saved? Was there any change in your Exchange account?
- Sascha Schmatz
  Brass Contributor
  Feb 07, 2017
  No changes I am aware of.
  My mailbox is still at Office 365/Exchange Online; same with my SfB account.
  
  The only thing we still have is our SfB servers OnPremise for PSTN and therefore all DNS entries points to OnPremise - but as SfB hybrid. Don't know if that makes the difference why no conversation history at all is save into my mailbox.