Forum Discussion
Conversation History not working
I have the same issue
no conversation history when using MAc outlook client for 0365. S4B client is 16.3.121 chat history is gone after closing client and or restart mac. S4B server is on Prem.
Same here, workaround was to delete all profile and temp files and on the next login the chat history was available again.
Greets
Jörg
Jörg, can you specify where to find those "cache files"? Thanks :-)
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Application\ Support/com.microsoft.SkypeForBusiness
rm –rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.SkypeForBusiness
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Saved Application\ State/com.microsoft.SkypeForBusiness
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.skypeforbusiness.shellapp
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Preferences/com.microsoft.SkypeForBusiness.plist
defaults delete com.microsoft.SkypeForBusiness
You can find these commands and paths in the "Academy MAC Dec 2106.pptx"
Awesome - thank you !!! I will give it a try and report back.
Kam Foo AwMicrosoft
Sorry about the bug. We have released a new Insider Fast build 16.3.200 which fixed the empty conversation history. Please upgrade to the new build. Thank you for helping us evaluate the 16.3 build.
I am running the new build 16.3.200 since a few days, but still no "conversation history". I also rebooted my Mac multiple times, but did not make any difference. Please let me know if you need some logs to dig into the issue. Thanks!
In Build 16.3.200 it is fixed for me, but i had to create a new "profile", so try to delete all the cache files.
