Forum Discussion
Moving teams chat history to a new tenant
Hi, My organisation has recently moved our domain to a new 365 tenant and are telling me that my teams chat and channel history cannot be moved in the same way the email exchange has been. Is this...
They're right, there's no native way to move Teams chats and channel history to a new tenant the way mailboxes migrate. Exchange has a mature, first-party migration path; Teams chats and channels don't.
What you can actually do:
- Ask IT to check third-party tools. BitTitan, Quest, and EdbMails all handle Teams migration to some degree. If your org's already using one for the bulk move, ask them to include your chat, since standing up a tool just for one conversation isn't worth it on your end.
- Get it exported before the old tenant disappears. IT can pull it via eDiscovery/Content Search, or you can copy the key parts yourself while you still have access.
- Ask for read only access to the old tenant for a while after cutover. This is usually the easiest ask and buys you time.
Given how important this one is, I'd go to IT today and ask two things: is the old tenant still live, and can they export that specific chat before it's gone. That's faster than chasing a migration tool for a single conversation.