Forum Discussion
Issues with sandbox tenant and my personal outlook.com account
Hi LajosSiklosi
I created a support ticket in the Azure portal for this and afterwards it was solved.
Rergards.
HI, could you please give me hint where can I do that?
I tired and went to https://portal.azure.com/#create/Microsoft.Support and tried to open a support request here but it says I don't have permissions to do such things. On this site I cannot even see that it is a learning sandbox account. I do believe its because the sandbox is no longer active and I have to activate a new one. Could you please send me a link where could you open a support request?
Create a support case (paid) with these options.
Service Azure Active Directory Directories, Domains, and Objects
Problem type Business to Business (B2B) Guest Users / Guest attributes and groups
Probably you have to do a admin takeover as described here: Admin takeover of an unmanaged directory - Azure AD | Microsoft Docs.If the admin takeover is successful, you can do this to delete the tenant: Delete an Azure AD organization (tenant) - Azure Active Directory | Microsoft Docs.
Afterwards you can ask Azure support if they can check at the backend of the sandbox-tenant is deleted.
Good luck.I have all the symptoms of what you have described, as well as the same history as you (used to use Outlook Premium back in the day with my own domain before it all moved to O365 Home Premium).
My question to you (before I go off to MS support) is how do I prove I have the same root cause, i.e. how do I find my domain name in the sandbox hat it's associated with?
- Hi,
Go to https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/add-custom-domain#add-your-custom-domain-name-to-azure-ad and follow this procedure to check if your own domain is connected and verified in the sandbox environment.
