Forum Discussion
Issues with sandbox tenant and my personal outlook.com account
Do you have any info how could you resolve it? At the moment I cannot contact any MS Support personnel. All I got is some stupid bot which cannot help at all and I have no options to get a person to talk with.
- Jul 01, 2021
Hi LajosSiklosi
I created a support ticket in the Azure portal for this and afterwards it was solved.
Rergards.
- LajosSiklosiJul 01, 2021Copper Contributor
HI, could you please give me hint where can I do that?
I tired and went to https://portal.azure.com/#create/Microsoft.Support and tried to open a support request here but it says I don't have permissions to do such things. On this site I cannot even see that it is a learning sandbox account. I do believe its because the sandbox is no longer active and I have to activate a new one. Could you please send me a link where could you open a support request?- Jul 01, 2021
Create a support case (paid) with these options.
Service Azure Active Directory Directories, Domains, and Objects
Problem type Business to Business (B2B) Guest Users / Guest attributes and groups
Probably you have to do a admin takeover as described here: Admin takeover of an unmanaged directory - Azure AD | Microsoft Docs.If the admin takeover is successful, you can do this to delete the tenant: Delete an Azure AD organization (tenant) - Azure Active Directory | Microsoft Docs.
Afterwards you can ask Azure support if they can check at the backend of the sandbox-tenant is deleted.
Good luck.