Forum Discussion

JeroenBurgerhout

MCT

Feb 08, 2021

Issues with sandbox tenant and my personal outlook.com account

A few days ago, I did a MS Learn learning path which included a sandbox. Today I wanted to start my Outlook desktop app, and suddenly the app asked my password. The password that I filled in, wa...

Copper Contributor

Jun 30, 2021

Hi, I have the very same issue.
Do you have any info how could you resolve it? At the moment I cannot contact any MS Support personnel. All I got is some stupid bot which cannot help at all and I have no options to get a person to talk with.

JeroenBurgerhout
MCT
Jul 01, 2021
Hi LajosSiklosi

I created a support ticket in the Azure portal for this and afterwards it was solved.

Rergards.
- LajosSiklosi
  Copper Contributor
  Jul 01, 2021
  JeroenBurgerhout
  HI, could you please give me hint where can I do that?
  I tired and went to https://portal.azure.com/#create/Microsoft.Support and tried to open a support request here but it says I don't have permissions to do such things. On this site I cannot even see that it is a learning sandbox account. I do believe its because the sandbox is no longer active and I have to activate a new one. Could you please send me a link where could you open a support request?
  - JeroenBurgerhout
    MCT
    Jul 01, 2021
    Create a support case (paid) with these options.
    Service Azure Active Directory Directories, Domains, and Objects
    Problem type Business to Business (B2B) Guest Users / Guest attributes and groups
    
    Probably you have to do a admin takeover as described here: Admin takeover of an unmanaged directory - Azure AD | Microsoft Docs.
    If the admin takeover is successful, you can do this to delete the tenant: Delete an Azure AD organization (tenant) - Azure Active Directory | Microsoft Docs.
    Afterwards you can ask Azure support if they can check at the backend of the sandbox-tenant is deleted.
    
    Good luck.