Forum Discussion
Build an AI-Powered Customer Email Assistant with Power Automate
What if AI could read incoming customer emails, understand the issue, determine the priority, and prepare a response for human review?
I recently built a practical AI + Power Automate workflow for this scenario.
The workflow is simple:
Customer Email → Power Automate → AI Analysis → Parse JSON → Excel Log → Human Review → Customer Response
The AI analyzes the email subject and body and returns structured information:
- Category
- Priority
- Problem Summary
- Draft Response
Power Automate then stores the customer request in Excel and sends the AI-generated draft to a human for review before anything is sent to the customer.
The key principle is: AI understands and prepares. Power Automate orchestrates. Humans make the final decision.
I documented the complete use case and workflow in my latest newsletter:
From Inbox to Intelligent Response: Build an AI Customer Email Assistant
I’d love to hear from the community: How are you using AI with Power Automate for email or customer-service automation?