Forum Discussion
SharePoint Notifications for Terminated Employee
I’ve encountered this exact issue before where a former employee had set up multiple SharePoint alerts that continued sending notifications to their now deactivated email after they left and their MS Office license was removed. The key to resolving this is to delete those alerts from the SharePoint site itself. As a System Admin, you can go to the SharePoint site’s Site Settings, then under Site Administration, select User Alerts. From there, choose the former user and delete all their alerts. This stops SharePoint from sending notifications to that inactive email address and prevents unnecessary cases from being created in your CRM. It’s a straightforward fix but easy to overlook if you don’t know where to look.
I’ve encountered this exact issue before where a former employee had set up multiple SharePoint alerts that continued sending notifications to their now deactivated email after they left and their MS Office license was removed. The key to resolving this is to delete those alerts from the SharePoint site itself. As a System Admin, you can go to the SharePoint site’s Site Settings, then under Site Administration, select User Alerts. From there, choose the former user and delete all their alerts. This stops SharePoint from sending notifications to that inactive email address and prevents unnecessary cases from being created in your CRM. It’s a straightforward fix but easy to overlook if you don’t know where to look.