Forum Discussion
SharePoint Notifications for Terminated Employee
I’ve encountered this exact issue before where a former employee had set up multiple SharePoint alerts that continued sending notifications to their now deactivated email after they left and their MS Office license was removed. The key to resolving this is to delete those alerts from the SharePoint site itself. As a System Admin, you can go to the SharePoint site’s Site Settings, then under Site Administration, select User Alerts. From there, choose the former user and delete all their alerts. This stops SharePoint from sending notifications to that inactive email address and prevents unnecessary cases from being created in your CRM. It’s a straightforward fix but easy to overlook if you don’t know where to look.
I understand the issue with SharePoint notifications continuing to be sent to a terminated employee's email address. To address this, you can start by deleting alerts for the terminated employee by going to Site Settings > Site Administration > User Alerts, selecting the user, updating, and then deleting the selected alerts. Additionally, consider managing permissions to prevent similar issues in the future by creating a custom permission level that removes the ability to create alerts for certain users or groups. Regularly reviewing and updating notifications can also help ensure they are relevant and not causing unnecessary issues.